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Delivery Timeframes:
We aim to deliver your order within 2–5 business days for major metropolitan areas and 5–7 business days for outlying regions. Please note that these timeframes are estimates and may vary due to factors beyond our control.
Failed Deliveries:
If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, our courier partner will attempt to contact you to arrange a new delivery. If delivery remains unsuccessful after one attempt, the parcel may be returned to us, and you may be responsible for any additional shipping fees required to resend the order.
Order Tracking:
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can use this information to monitor the progress of your delivery through the tracking link provided.
Damaged or Lost Shipments:
If your order arrives damaged or is lost in transit, please contact us within 7 (seven) days of the expected delivery date. We will investigate the matter with our courier partner and, where appropriate, arrange a replacement or refund in accordance with the Consumer Protection Act 68 of 2008.
The Customer must ensure that the email address provided at checkout is accurate, complete and up to date. All shipping confirmations and tracking information will be sent exclusively to that email address. The Seller will not be liable for any failure or delay in delivery, or any loss or inconvenience suffered by the Customer arising from incorrect, incomplete or outdated email contact details provided by the Customer. Nothing in this clause limits the Customer's rights under the Consumer Protection Act 68 of 2008.
Once the Customer has received the shipment tracking information, any further enquiries regarding shipping status or delivery should be directed to Bob Go, our shipping and tracking partner.
Bob Go can be contacted using the following details:
Email: support@bobgo.co.za
For additional tracking information and support, Customers may also visit the Bob Go tracking portal using the tracking link provided in their shipping confirmation email.