Shipping policy

Delivery Timeframes: 

We aim to deliver your order within 2–5 business days for major metropolitan areas and 5–7 business days for outlying regions. Please note that these timeframes are estimates and may vary due to factors beyond our control.

Failed Deliveries: 

If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our courier will attempt to contact you to reschedule. If delivery remains unsuccessful after one attempt, the package will be returned to us, and you may be responsible for additional shipping fees to resend the order.

Order Tracking: 

Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the delivery status through our courier's website.

Damaged or Lost Shipments: 

If your order arrives damaged or is lost in transit, please contact us within 7 (seven) days of the expected delivery date. We will investigate the issue and, if necessary, arrange for a replacement or refund in accordance with the Consumer Protection Act.

The Customer must ensure that the email address provided at checkout is accurate,

complete and up-to-date. All shipping confirmations and tracking information will be sent exclusively to that email address. The Seller will not be liable for any failure or delay in delivery, or any loss or inconvenience suffered by the Customer, arising from incorrect, incomplete or outdated email contact details provided by the Customer Nothing in this clause shall limit the Customer’s rights under the Consumer Protection Act 68 of 2008.

Once the Customer has received the shipment tracking information, they may direct

any further inquiries regarding shipping status or delivery to Aramex South Africa.

Aramex can be contacted at the following:

Phone: +27 21 526 8600

Email: all_jnb_customer_service_queries_cpt@aramex.com all_jnb_customer_service_cpt_collections_and_quotations@aramex.com 

Website: https://www.aramex.com/za/en/support/help-center/customer-support

For the avoidance of doubt, the Seller remains responsible for dispatching the goods

and ensuring they are handed over to Aramex in accordance with this policy, but

Aramex is the authorised carrier for all delivery and tracking matters once the parcel

is in transit.